FRONT DESK HOURS:
MONDAY, WEDNESDAY AND FRIDAY 9:00 AM to 5:00 PM
TUESDAY, THURSDAY, SATURDAYS AND SUNDAYS 10:00 AM to 6:00 PM
COVID-19 REDUCED RECEPTION HOURS (We have reduced our reception hours as a means to reduce risks; effective now and until further notice):
*** If you plan to check in/out outside our reduced Reception Hours, please contact us at least 24 hrs in advance and tell us your arrival/departure time so we can plan to be there for you
If your arrival time is outside of our front desk hours please let us know, by email: firstname.lastname@example.org, or by phone: +52 (322) 223 4543
CHECK-INTime: 3:00 pm.
The hotel is ADULTS ONLY. Guests must be 18+ years old to make a reservation. Guests as young as 15 years are allowed if accompanied by an adult. Upon check-in we require a valid ID and a security deposit or signed check-in credit card voucher for 2,000 MXN (Mexican pesos). Security deposits and check-in credit card vouchers will be refunded/cancelled upon check out if no damage or accidents within our property.
CHECK-OUT Time: 11:00 am. All guests must check-out in person unless otherwise requested (by the guest) beforehand.
Continental breakfast included every day from 8:30 am to 11:00 am. Additional breakfast, lunch and dinner a-la-carte food and drink menus available for an additional cost.
CANCELLATION POLICIES (TERMS AND CONDITIONS):
· NO CASH REFUNDS on ALL DISCOUNTED/SALE GROUP Rates and NO CASH REFUNDS on ALL Individual DISCOUNTED/SALE PROMOTIONAL Rates (Discounted/Sale Promotional Rates Include: 3-Night Minimum Sale Rates, Best Deal Rates, Long Stay Promotional Rates and any other rate that isn't our Standard Rate).
· Cash Refunds for NON-PROMOTIONAL/STANDARD RATES Reservations are allowed up to 30 days before check-in with a penalty of 20% of the total amount of the reservation.
· In our efforts to be as fair as possible to our guests during the Covid-19 Pandemic, TRAVEL DATE CHANGES ARE ALLOWED for ALL Reservations (Standard and Promotional/Discounted/Sale Reservations). You must notify us at least 30 days before your original check-in day. We will generate a travel certificate/voucher in the total $$ amount you paid which can be used towards any reservation with us in the future (based on availability). Travel certificates/vouchers have No Expiration and are Transferrable. Depending on seasonal rates and length of your new reservation, you may still have a $$ balance in your favor after changing your dates. In this case, we will give you a travel certificate for the balance amount $$ that you can use towards any other reservation with us in the future with NO expiration.
· There are NO Refunds or Reimbursements of ANY kind for “No Shows”.
THERE ARE NO CASH REFUNDS (on ANY type of Reservation/Rate) FOR THE FOLLOWING DATES:
MEXICO HOLY WEEK- MARCH/APRIL (varies each year)
USA INDEPENDENCE DAY/Weekend- JULY 4(3,4, 5, 6)
MEXICO INDEPENDENCE DAY- 16 SEPTEMBER (14,15,16)
USA THANKSGIVING Weekend- NOVEMBER (varies each year)
CHRISTMAS AND NEW YEAR- DECEMBER (24, 25, 26), DECEMBER (29, 30,31) & JANUARY 1st.