FRONT DESK HOURS:

MONDAY THROUGH FRIDAY 9:00 AM to 10 :00 PM

SATURDAYS AND SUNDAYS 10:00 AM to 6:00 PM

COVID-19 REDUCED RECEPTION HOURS (We have reduced our reception hours as a means to reduce risks; effective now and until further notice):

Monday Through Friday 9:00 AM to 5:00 PM

Saturday and Sundays: 10:00 AM to 3:00 PM

*** If you plan to check in/out outside our reduced Reception Hours, please contact us at least 24 hrs in advance and tell us your arrival/departure time so we can plan to be there for you

If your arrival time is outside of our front desk hours please let us know, by email: reservaciones@hotelvillamercedes.com, or by phone: +52 (322) 223 4543

CHECK-IN/CHECK-OUT REQUIREMENTS:

CHECK-INTime: 3:00 pm. 

The hotel is ADULTS ONLY. Guests must be 18+ years old to make a reservation. Guests as young as 15 years are allowed if accompanied by an adult. Upon check-in we require a valid ID and a security deposit or signed check-in credit card voucher for 2,000 MXN (Mexican pesos).  Security deposits and check-in credit card vouchers will be refunded/cancelled upon check out if no damage or accidents within our property.

CHECK-OUT Time: 11:00 am.

MEAL PLAN:  

Continental breakfast included every day from 8:30 am to 11:00 am.  Additional breakfast, lunch and dinner a-la-carte food and drink menus available for an additional cost.

CANCELATION POLICIES (TERMS AND CONDITIONS):

·         NO CASH REFUNDS on ALL DISCOUNTED GROUP Rates and NO CASH REFUNDS on ALL Individual DISCOUNTED PROMOTIONAL Rates.                          

·         Cash Refunds for NON-PROMOTIONAL/STANDARD RATE Reservations are allowed up to 30 days before check-in with a penalty of 20% of the total amount of the reservation.

·         Travel Date Changes are allowed for ALL Reservations (Group, Individual, Standard and Promotional/Discounted).  You must notify us at least 30 days before your original check-in day.  We will generate a travel certificate/voucher in the total $$ amount you paid which can be used towards any reservation with us in the future (based on availability).  Travel certificates/vouchers have No Expiration and are Transferrable.  Depending on seasonal rates and length of your new reservation, you may still have a $$ balance in your favor after changing your dates.  In this case, we will give you a travel certificate for the balance amount $$ that you can use towards any other reservation with us in the future with NO expiration.                                                

·         There are NO Refunds or Reimbursements of ANY kind for “No Shows”.                                              

THERE ARE NO CASH REFUNDS (on ANY type of Reservation/Rate) FOR THE FOLLOWING DATES:

USA MARTIN LUTHER KING DAY/Weekend- JANUARY (varies each year)

MEXICO BENITO JUAREZ DAY- 21 MARCH 

MEXICO HOLY WEEK- APRIL (varies each year)

MEXICO EASTER WEEK- APRIL (varies each year)

INTERNATIONAL LABOR DAY/Weekend- 1 MAY

USA INDEPENDENCE DAY/Weekend- JULY 4(3,4, 5, 6)

USA MEMORIAL DAY/Weekend- MAY (varies each year)

USA LABOR DAY/Weekend- SEPTEMBER (varies each year)

MEXICO INDEPENDENCE DAY- 16 SEPTEMBER (14,15,16)

USA VETERANS DAY- NOVEMBER 11 (9,10,11,12,13)

USA THANKSGIVING Weekend- NOVEMBER (varies each year)

CHRISTMAS AND NEW YEAR- DECEMBER (24, 25, 26), DECEMBER (29, 30,31) & JANUARY 1st.